Page 40 - Service

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Common Myths
• Operation discipline doesn’t allow for good cust
service
• Standardized work is an insult to personal crea
• Lean tools are designed to get rid of people
• Leaders can deploy the OE system from their o
Challenges
• Underestimating the criticality of standardized w
• Overcoming staff perception of Lean being a pe
method
• Creating discipline for management time spent