Page 5 - Service

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Leadership
• Traditional Manager
– Very hierarchical, vertical organizational struc
– Works from their office, meeting rooms and c
calls
– Primarily concerned with own functional area
– Not overly concerned with process if results a
– Provides direction (leads by telling)
• Lean Leader
– Flattened organizational structure
– “Goes to see” in work area
– Total systems thinker
– Approves process as well as tracking results
– Asks good questions (leads by teaching)